Frequently Asked Questions - Irish Manual Handling Ltd.
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Manual Handling Training FAQ's
Frequently Asked Questions
After completing the course, you can instantly download your certificate.
Once you've finished the theory portion, you can schedule a short online session with one of our instructors for the practical segment, which usually takes around 15 minutes.
The total price for the Manual Handling Training is €29, with no extra fees for the self-assessment.
Yes, you have the flexibility to complete the course online at any time and from any location that works best for you.
Our courses are accessible on any device with internet access, including laptops, smartphones, and desktop computers.
Manual Handling Practical Part
You can start the practical part of the exam right after passing the theoretical section. Our instructors are always available online to assist you. If you need help, feel free to text us via WhatsApp at +353894631967 (Text Only, No Phone Calls). The practical session is a live webinar with an instructor, typically lasting around 15 minutes. There are no extra fees for this; both the theoretical and practical sections are included in the course price.

✅ Alternatively, you can complete the practical part by recording a video of yourself lifting and carrying an object safely. Make sure to lift the object from the floor, place it on a table or a suitable surface, and then return it to the floor, following proper safety steps.

✅ After recording the video, send it to us on WhatsApp at +353894631967. Our instructors will review your video, verify your completion of the practical part, and update your details. You will receive a confirmation email with your certificate, including the practical section.

✅ If you need a reminder of the correct steps, we can provide a demonstration video to guide you through the process.

✅ You can use any object as a load if you don’t have a box available.

🎓🏅 Our manual handling course is designed by health and safety experts to ensure that every student successfully completes both the theoretical and practical parts of the course.
Manual Handling Certificate Approval
⛑️ Our Manual Handling Course is led by highly qualified instructors with certifications at NFQ Level 6 and QQI Level 6.
Certificate Delivery
Your certificate will be sent to the email you registered with, and you can also download and print it directly from our website once you’ve completed the course.
Is there an extra fee for the practical part?
No, there are no extra charges for the practical part. The course fee covers both the theory and self-assessment sections.
Money-Back Guarantee
We strive for your full satisfaction. That’s why we offer a 15-day money-back guarantee, with no questions asked, if you’re not happy with the course. To qualify for a refund, make sure you haven’t completed the course or downloaded your certificate. Just email us your refund request, and we’ll handle it promptly.
✅⛑️ How do I schedule Manual Handling Training for a group of employees?
We have a detailed PDF guide available to walk you through the process. You can track your employees' progress, download their certificates, and more. Our platform is built for transparency, making it easy for employers to manage their teams’ training. If you’re just starting out, our team is here to help!

Download the guide here:
About Our Courses
What devices can I use to access the training courses?
You can access the training on any device with an internet connection, such as a smartphone, tablet, or computer.
Are your instructors accredited?
Yes, all our instructors are Chartered Members of IOSH (CMIOSH), which means they are affiliated with the Institution of Occupational Safety and Health. They are also qualified at NFQ Level 6, in line with Irish legislation and HSA standards.
Can I access the training material after completing the course?
Yes, you can log in anytime with your username and password to access the course materials, even after completing the training.
How long will I have access to the course, and can I revisit it after completion?
There is no time limit to complete the course. You can revisit the course content at any time using your personal login details. If you forget your login details, you can easily reset them via the 'Forgot Password' section on our website. You can learn at your own pace, whether you prefer completing the training in one session or multiple sessions.
Can I enroll in a course if I'm not based in Ireland?
Yes, our courses are available to anyone worldwide. All you need is a device with internet access. If you're outside Ireland, please ensure that the course covers the relevant legislation in your country. The course content remains the same globally, and the self-assessment is standard for all participants.
Do you offer discounts?
Yes, we offer a 10% discount on bulk purchases of 10 or more courses. This discount is automatically applied at checkout. If you need any further assistance or information, feel free to contact us at +353 894 631967 or email us at [email protected]. We're here to help!
In which languages is the training available?
Our course content is available in English, Polish, Spanish, Romanian, Russian, and Ukrainian. During registration, you'll be directed to the homepage where you can select your preferred language. Please note that the practical assessments and self-assessments are only available in English.
Purchasing Courses
How can I get started?
You can access the training on any electronic device as long as you have an internet connection.
How can I purchase multiple courses for my employees?
When purchasing training for your team, please add the number of courses you need to your basket. After completing the purchase, you'll find them in the main menu under Billing > Packages.
Is it possible to pay via invoice or directly through the website's payment system?
We offer two payment options:

1. The first and optimal choice is to pay through our website using our payment system, which accepts all major credit cards from any country. This allows immediate access to your course or courses without any delay.

2. The second option involves payment via bank transfer, requiring an invoice for payment. However, access to your courses is granted only after the payment is received and confirmed in our bank account. Please anticipate a delay of up to 24-48 hours, depending on your bank. In both cases, you will receive an invoice for each processed payment.
Will I receive any discounts if I purchase multiple courses?
Our bulk discounts are automatically applied to orders that include a combination of courses. We provide the following discount for bulk purchases:

✅ 10% off for orders of 10 or more courses.
Can I buy the course for someone else?
If you intend to register only one individual, whether a person, an employee, or a family member, you may proceed by providing the candidate's details (full name and personal email address). This will enable them to receive their unique login credentials via email, granting access to our website round the clock, allowing them to take the course at their convenience.
Logging in
I've purchased the training but I'm unsure about the next steps.

To start your course, please click on the following link: "https://irish-manualhandling.ie/packages" If you encounter any difficulties during this process, please don't hesitate to reach out to our friendly Support Team. You can contact them by emailing us at [email protected]

I've forgotten my password
If you encounter difficulties completing your course, we suggest clearing your browser's cache. In many cases, after logging back into your account, you'll be able to proceed without any issues.

If this solution doesn't resolve the problem and you're still experiencing difficulties, please contact our Support Team. You can reach us by calling +353894631967 or emailing us at [email protected]

For an optimal experience, we recommend completing our training using Google Chrome.
I'm encountering difficulties while trying to complete my training.
If you encounter challenges while completing your course, we suggest clearing your browser's cache, which can be done within your browser settings. Often, upon logging back into your account, this resolves most issues.

Should this solution not resolve the problem and you continue experiencing difficulties, please contact our Support Team. [email protected] For an optimal learning experience, we recommend completing our training using Google Chrome.
Assesments and Certificates
Am I allowed to retake the course or the final test if I fail?
No need to worry. You have three years of complimentary access to the entire course content and unlimited free attempts for the final test in case you don't pass initially.
How can I receive my certificate? What if it’s lost?
Once your training has been fully paid for, you can instantly download an electronic PDF copy of your certificate upon finishing your course.
How can I receive my certificate? What if is lost?
Once your training is fully paid for, you can immediately download a PDF version of your certificate upon completing the course. Please note that we do not issue physical certificates. Additionally, you'll have free access to your certificate for three years in case you lose it.

To download your certificate, simply log in to our website using your personal credentials and click the 'Download Certificate' button on the homepage. Your certificate will also be sent to your email. If you forget your login details, you can reset them by selecting the 'Forgot Password' option on the homepage. A new link and password will be sent to your email (please remember to check your spam or junk folders).

Our course is available in six languages to accommodate your needs. After registration, you can choose your preferred language for the training. While the course content is offered in English, Polish, Spanish, Romanian, Russian, and Ukrainian, please note that the practical sections and self-assessments are only available in English.

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